Plumbing·Case Study

How a Plumber's Website Speed Fix Doubled Emergency Callouts

Results

The Numbers

2x

Emergency Callouts

increase

0.8s

Load Time

improvement

+340%

GBP Views

increase

-60%

Cost Per Lead

reduction

The Challenge

What Wasn't Working

An emergency plumber in Stockport had a website that loaded in 8 seconds on mobile. The click-to-call button was buried at the bottom of the page, and the site was not optimised for "emergency plumber" searches. They were missing urgent callouts because customers could not find or use their site quickly enough.

The Solution

What We Did

We rebuilt their site for speed — sub-1-second loading on mobile. We placed a sticky click-to-call button at the top of every page, optimised for "emergency plumber" and location keywords, and set up their Google Business Profile for emergency service visibility.

The Results

What Changed

  • Mobile load time dropped from 8.1 seconds to 0.8 seconds
  • Emergency callouts doubled within 30 days
  • Google Business Profile views increased by 340%
  • "Emergency plumber near me" ranking moved to page one
  • Average cost per lead dropped by 60% (no more reliance on paid ads)
Before, I was paying for ads just to get calls. Now the website brings in emergency jobs on its own. The speed difference is unreal — customers actually reach me now.
J

James T.

Emergency Plumber, Stockport

FAQ

More About This Project

Emergency callouts increased noticeably within two weeks. The full doubling effect took about 30 days as Google re-indexed the faster site and local SEO kicked in.

They reduced ad spend by 70% within 60 days. The organic enquiries from local search replaced most of their paid lead generation.

The biggest impact came from three things: server-side rendering for instant loading, a sticky click-to-call button, and local schema markup that helped Google understand their emergency service area.

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